The Social information chapter of our current ESG report provides in-depth information on the material topics, including the impacts, risks and opportunities (IROs) overview from our Double materiality assessment (DMA). The material topics include Talent management, Working conditions, Access to hearing care, Product quality, reliability and safety, Ethical marketing and sales practices, and Data privacy and digital ethics. In order to complete the picture, the report also presents information on non-material topics from the three pillars of our IntACT ESG strategy: Serving society, Advancing our people and Acting with integrity.
The Social information chapter of our ESG report includes the following sections:
Our employees
We recognize that our employees are vital to our success. They drive our innovative solutions and services, care for our customers and consumers, and enable us to achieve our business goals.
Sonova is committed to respecting and supporting human rights and this commitment extends across our global operations and throughout our value chain. Our commitment is guided by applicable laws as well as internationally recognized human rights and labor standards. Our dedication to human rights is embedded in key policies, including our Code of Conduct and the Human Rights Policy, which align with global frameworks.
Talent management
Sonova has developed a proactive approach to attract, develop, and retain talent. We offer fair compensation, career development, and flexibility to be the employer of choice. Through our learning platforms, we provide various training courses to support our employees' growth.
Working conditions
At Sonova, we are dedicated to fostering a workplace that drives our teams’ accountability for excellent customer, consumer and shareholders outcomes with focus on employees’ development and wellbeing.
Diversity and inclusion
Diversity and inclusion (D&I) is an integral part of establishing a work culture representing the full range of stakeholders and communities whom we engage with. Fostering D&I is a business imperative and the right thing to do. Therefore, we value D&I in our workforce. We have zero tolerance of discrimination and harassment and have a defined process to raise concerns and/or incidents and to follow up on them.
Occupational health and safety
Sonova is committed to provide and promote an occupational health and safety culture that supports and protects our employees. We regularly monitor and analyze the potential health and safety risks of our operations and implement both legally-required and voluntary occupational health and safety programs.
Working conditions in the value chain and affected communities' rights
At Sonova, we recognize that workers throughout our value chain play a critical role in sustaining our operations and achieving our goals. Our dedication to respecting and adhering to human rights standards extends beyond our own operations and comprises workers in our value chain and the communities impacted by our operations.
Corporate citizenship
Sonova is committed to being a good corporate citizen, supporting the local communities around our sites and society beyond through the Hear the World Foundation, charitable activities, volunteering, and in-kind and financial donations.
Our consumers
At Sonova, our vision is straightforward. We envision a world where everyone enjoys the delight of hearing and therefore lives a life without limitations. Our consumers are at the center of our actions, and we are committed to building strong relationships across all levels of interaction.
Access to hearing care
Accessibility and affordability are central to our approach. We offer products for all types of hearing loss, from light amplification to cochlear implants for advanced hearing loss, in over 100 countries. We focus on making hearing care accessible and affordable for consumers at various income levels, positively impacting millions of lives.
Awareness raising on hearing health
The importance of good hearing, and the consequences of hearing loss, continue to be underestimated: unaddressed hearing loss is among the three largest causes of years lived with disability around the globe. Therefore, Sonova is committed to raising awareness of hearing health and to addressing stigma related to hearing loss.
Product quality, reliability and safety
Sonova is committed to delivering high-quality, reliable, and safe products that meet our consumers' expectations, while continuously striving for improvements. Sonova has integrated quality, reliability and safety considerations into every stage of our processes, from research, product design, development and production to post-sale product use.
Ethical marketing and sales practices
At Sonova, we are committed to ethical marketing and sales practices towards all our customers and consumers, across all our businesses and channels. Sonova promotes ethical marketing and sales practices by implementing rigorous compliance measures and structured training programs.
Data privacy and digital ethics
We are committed to operating ethically and in compliance with regulation, and we continuously prioritize actions and measures to ensure that we protect the data of our consumers and other stakeholders.